Shipping Policy for North America
All products ship from British Columbia
You will receive a confirmation email upon ordering followed by tracking information once it ships. We maintain an inventory in our Canadian warehouse. Lead times for out of inventory units are averaging 2-4 weeks. We will contact with the estimated delivery date, or you can contact us in advance of placing order for current lead times.
Shipping Costs
Shipping costs are calculated during checkout. Flat rate shipping within North America is currently $550 USD.
Shipping Timeframes
Inventoried items ship within 5 business days. Ground shipping within North America is 1-2 weeks.
Expedited shipping is available by contacting us.
Delivery Methods
Standard shipping is ground freight with tracking. Products are packed in custom designed boxes that protect them while in transit.
International Shipping Policy
International Shipping Costs
Overland Kitchen ships globally. Contact us to arrange shipping to your location. We offer ground and air shipping to most countries. Product pricing is exclusive of all taxes, duties, import fees, and shipping costs.
International Shipping Timeframes
Inventoried items ship within 5 business days. Shipping times vary by country, but can be a as quick as 1 week.
Expedited shipping is available by contacting us.
Delivery Methods
We offer both air and ground freight options for international orders.
Shipping Restrictions
Detail any restrictions on international shipments, including prohibited items or restricted destinations.
Returns and Exchanges Policy
Return Eligibility
Products eligible for return must be unused, in their original packaging, and within 90 days from the purchase date. Used, scratched or damaged kitchens may not be returned.
Return Process
Contact us to start the return process. Include your original order receipt. Once we confirm your return, we will work with you on shipping logistics.
Refunds and Exchanges
We offer refunds to the original payment method or we will work with you to exchange it for another model.
Damaged or Defective Items
Contact us if you receive a damaged or defective item. Please include pictures and a description. We will work with you on a refund or exchange.